How TouristNetTR processes partner, payment, order, technical, and support data within the scope of the partner panel, API, and eSIM delivery services.

1. Overview

This Privacy Policy explains how TouristNetTR collects, uses, stores, and shares personal data when you use our website, partner panel, API, eSIM delivery pages, payment flows, and support channels.

TouristNetTR is a B2B and B2B2C eSIM service platform. Most of the data we process relates to partner accounts, eSIM orders, technical delivery, billing, fraud prevention, and support processes.

2. Data We Collect

Account data: Name, email address, company name, username, role, password authentication data, and account preferences.
Business and billing data: Partner type, balance, credit limit, invoices, payment status, transaction references, and commercial terms.
Order data: Selected package, destination, transaction ID, TouristNetTR order ID, eSIM status, activation link, QR delivery status, usage status, timestamps, and technical order response data.
Technical data: IP address, browser type, device info, API request logs, error logs, security events, and authentication activities.
Support data: WhatsApp messages, emails, issue details, screenshots, and any info you send us for troubleshooting.
Payment metadata: From checkout processors. We do not store full card numbers.

3. How We Use the Data

To create and manage partner accounts.
To process eSIM orders, deliver customer links or QR codes, and display order or usage status.
To manage prepaid balances, credit limits, billing, refunds, chargeback processes, and payment reconciliation.
To provide customer support, troubleshoot activation issues, and improve service reliability.
To detect fraud, prevent abuse, secure API access, enforce rate limits, and protect the platform.
To comply with legal, tax, accounting, sanctions, telecom, payment, or regulatory requirements.
To improve our panel, API, documentation, product offerings, and operational processes.

4. Legal Bases

Where applicable, we process personal data based on the performance of a contract, legitimate interests, legal obligations, consent, and the need to protect the rights, safety, and security of TouristNetTR, partners, customers, and users.

5. Sharing and Data Processors

We only share data when necessary to operate the service, process payments, deliver eSIMs, provide support, comply with the law, or protect the platform.

Checkout processors and merchant-of-record services for payment processing, taxes, refunds, and fraud checks.
Technical infrastructure used for eSIM generation, delivery, activation, usage status, and troubleshooting.
Infrastructure services like hosting, database, storage, monitoring, email, analytics, and security.
Professional advisors, legal authorities, regulators, or law enforcement when necessary or reasonably required.

6. Cookies and Local Storage

We may use cookies, local storage, and similar technologies to keep users logged in, secure sessions, remember preferences, improve performance, and understand basic usage of the service.

7. Data Retention

We retain data for as long as necessary to provide the service, maintain business records, resolve disputes, prevent fraud, fulfill accounting and legal obligations, and support past order lookups. Retention periods may vary by data type and legal requirement.

8. Security

We use technical and organizational measures to protect account, payment, API, and order data. No online service can be guaranteed to be entirely secure; therefore, partners must also protect their own credentials and API keys.

9. International Transfers

TouristNetTR, our partners, customers, checkout processors, infrastructure services, and technical systems may operate in different countries. Data may be processed or stored outside your country when necessary to provide the service.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or obtain a copy of your personal data. If processing is based on consent, you may also have the right to withdraw it.

To submit a privacy request, contact us using the info at the bottom of this page. We may need to verify your identity or authority before fulfilling a request.

11. Children

TouristNetTR is not directed to children. We do not knowingly collect personal data from children under the applicable legal age.

12. Changes

We may update this Privacy Policy from time to time. The current version will be posted on this page with the new effective date.

Contact

Email: yasar@touristnettr.com
WhatsApp: +90 551 485 87 42

These policies are provided for service transparency. If you need legal, billing, or account-specific assistance, contact us before placing an order.