Refund rules for TouristNetTR eSIM orders, partner balances, checkout payments, and technical support cases.

1. Digital Product Notice

TouristNetTR sells digital eSIM products. eSIMs are delivered electronically via a customer link, QR code, or API response. Because eSIM profiles can be downloaded, activated, and used shortly after delivery, refund eligibility is more limited compared to physical products.

2. Cases Where a Refund May Be Approved

If the order failed and a usable eSIM profile, customer link, or QR code was not delivered.
If the same order was charged multiple times due to a technical or payment processing error.
If the delivered eSIM cannot be activated due to a verified technical issue in the TouristNetTR delivery or activation flow, and we cannot provide a working replacement.
If the eSIM has not been downloaded, activated, installed, or used, and cancellation is still technically possible in our system.
If applicable consumer, payment, or platform rules require a refund.

3. Non-Refundable Cases

If the eSIM has already been downloaded, installed, activated, or used.
If the customer's device is not eSIM compatible, is carrier-locked, has unsupported software, or cannot install an eSIM.
If the customer installed the eSIM too early, deleted it after installation, selected the wrong line, turned off data roaming, or failed to follow activation instructions.
If the customer changed their travel plans, no longer needs the package, or did not use the package before it expired.
If the partner or customer chose the wrong package, destination, data amount, or validity period after confirming the order.
If local network coverage, speed, latency, or service quality varies due to geography, congestion, device settings, or operator conditions; unless TouristNetTR verifies a service failure eligible for a refund.

4. Technical Support First

Before approving a refund, we may require the partner or customer to complete reasonable troubleshooting steps. These may include checking device compatibility, turning on data roaming, selecting the eSIM line for mobile data, restarting the device, or sharing screenshots required for diagnostics.

If a replacement eSIM or technical fix resolves the issue, the order may not be refunded.

5. Refund Request Timeline

Refund requests must be submitted within 7 days of the order date or before the package expires, whichever comes first. Late requests may be denied unless required by law or approved at TouristNetTR's discretion.

6. How Refunds Are Issued

For prepaid partner accounts, approved refunds may be credited back as TouristNetTR account balance.
For direct card or checkout payments, approved refunds may be sent back to the original payment method via the checkout processor.
Checkout fees, currency conversion differences, bank fees, and settlement times may affect the final amount or timeline.
Refund processing times depend on the checkout processor, card network, bank, and country.

7. Chargebacks and Abuse

If a partner or customer initiates a chargeback without contacting us first, we may suspend the relevant account, pause API access, and submit evidence of the order, delivery, activation, and usage to the payment processor.

Repeated refund abuse, suspicious activity, or orders involving fraud may result in account suspension, API key revocation, and refusal of future service.

8. How to Request a Refund

Contact us with the order ID, transaction ID, package name, customer link (if any), a brief description of the issue, and screenshots showing the activation or connectivity problem.

Contact

Email: yasar@touristnettr.com
WhatsApp: +90 551 485 87 42

Refund Policy